Refund policy

Stated plainly, because a policy you have to hunt for is a policy designed to catch you out.

Plays are non-refundable once delivered

The product is information and it cannot be returned. Once you have seen a play, you have had the thing you paid for, whether it wins or loses. A losing week is not grounds for a refund. I lose most of my bets. That is on the front page in the largest type on the site, and it is the whole basis of what I sell.

What I will refund

• You were charged twice for the same period.
• You were charged after cancelling.
• You paid and never got access.
• I stop posting plays during a period you paid for.

Email me and I will sort it out. I would rather refund you than argue.

Cancelling

Cancel any time through the payment processor. You keep access until the end of the period you have already paid for, and you are not billed again. I do not pro-rate part of a period.

Chargebacks

Email me before you file one. A chargeback on a delivered information product costs me a fee and generally fails, and it ends your access permanently. Almost anything is faster to fix directly.

Contact

TBD@exclusiveplays.com. I answer.